Who we are
Sofiya Pinoy Tindahan located at Venray, The Netherlands. Your online Philippine store.
Orders and Delivery
Order acceptance upon placement of customer purchase online and have been paid. In case of unexpected stock shortage the customer shall be notified by Sofiya Pinoy Tindahan. Orders may place 6 days a week. Orders placed and paid before 3pm (15.00uur), will be processed, packed and sent via post on the next working day. For orders placed and paid after 3pm, on Sundays or Holidays, will be processed the next working day.
Your order track and trace will be sent to your email.
The images of the product models on our website are for illustrative purposes only. Prices are all VAT/BTW inclusive. If you would need more information regarding a certain product, please contact us.
The costs of delivery will be displayed upon check-out. Delivery within the Netherlands is FREE of charge provided that the minimum order amount is of 50 euros and more. An additional 6.50 shipping fee will be charged for orders less than 50 euros within the Netherlands. Pick up is also possible.Please send message via Whatsapp 0682903357.
Delivery Liability. Sofiya Pinoy Tindahan cannot be held liable to any delay beyond our control. Delivery service via post is provided by a third-party. We will do our best to provide best service to our customers and have the products delivered on time and in best condition.
Changes in your delivery. For any changes in delivery instructions that may arise from closure of delivery destination, multiple unsuccessful delivery attempts, return of goods to Sofiya Pinoy Tindahan, shall hold the customer responsible for new delivery charges.
Change of orders. In case the customer intend to alter or change some products placed and paid, please contact us directly. We advice that the customer notify Sofiya Pinoy Tindahan as soon as possible, otherwise we cannot assure the possibility of changes once the order has been placed.
Product returns. Should there be any valid reason (i.e. expired, broken, defective) that a customer intend to return a product purchased, it is expected that the request will be made within 24 hours upon receipt of the package. A proof of the complaint (i.e. photos or other documents) are expected to have been sent to info@sofiyapinoytindahan.eu with the letter. Otherwise all delivered products are in good condition and shall not be accepted for return. An appropriate compensation whether through product replacement or refund shall be agreed upon by both the customer and Sofiya Pinoy Tindahan. Any compensation on this matter shall be processed within 14days.
If you have any questions, please contact us via Whatsapp/call 0682903357 or email us at info@sofiyapinoytindahan.eu